At SERNES, operated by Deeproots Digital Inc., we strive to provide fast, reliable shipping to ensure you receive your order as quickly as possible.
Order Processing
We process and prepare all orders within 48 hours of receipt.
Delivery Timeframes
We partner with premium carriers (FedEx, DHL & UPS) to offer express delivery worldwide:
| Destination | Estimated Delivery Time |
|---|---|
| USA | 3-6 business days |
| United Kingdom | 3-6 business days |
| Rest of Europe | 3-6 business days |
| Rest of World | 3-6 business days |
Please note: While we strive to meet these delivery estimates, actual delivery times may vary due to factors beyond our control, such as customs processing for international shipments.
Shipping Costs
We offer free shipping on all orders over $100. For orders below this amount, shipping costs are calculated at checkout based on destination and package weight.
Order Tracking
Once your order ships, we'll send you a confirmation email with a tracking number. You can use this number to track your package's progress on our website or the carrier's site.
International Orders
We ship to most countries worldwide. Please be aware that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.
Holiday Shipping
During peak holiday periods, delivery times may be extended. We recommend placing your orders early to ensure timely delivery.
Questions or Concerns
If you have any questions about our shipping policy or if you need assistance with your order, please don't hesitate to contact our customer service team at hello@sernes.com.
We're committed to ensuring your shopping experience with us is exceptional from start to finish. Thank you for choosing SERNES!